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Do you have any questions?You're in the right place.
Do you have any questions before buying? We have prepared answers to the most frequently asked questions regarding the selection of products, orders, deliveries, technical support and purchases in the ebuy-safe shop. Check the FAQ and quickly find a solution tailored to your needs
Purchases and orders
What products can I buy at the ebuy-safe store?
In ebuy-safe you will find security and automation solutions, such as alarms, cameras, sensors, video-to-phones, fire alarm systems, door automation, smart home and mounting materials. We also offer ready-made kits that facilitate purchase and reduce the cost of a complete system.
Do you sell products for home and for the company?
Yes, our offer is addressed to both individual customers and companies. We help you choose solutions for apartments, houses, offices, shops, warehouses and other facilities.
Can I buy a whole set, not a single piece?
Yes, in our offer you will also find ready-made sets, which are convenient and often more cost-effective in price than to complete everything separately. This is a good solution if you want to select compatible devices more quickly.
Do I need to know about security systems to order?
No, you don't need technical knowledge to buy the right product. If you're not sure, just text us and we'll help you pick the right solution.
Are the products in the store new and original?
Yes, we only offer new products from regular sales. We focus on solutions that can be really used at home, company and professional installations.
Delivery, payment and implementation
How long does the order last?
The delivery time depends on the availability of the product and the type of order. Detailed information can be found on the product and in case of doubt you can write to us before buying.
what forms of payment are available?
The store offers standard and convenient online payment methods. This allows you to quickly finalize your purchase in a way tailored to your preferences.
Can I receive a VAT invoice?
Yes, we serve both retail and business customers. If you buy on the company, you can enter the data into the invoice when placing an order.
Do you carry out larger orders for companies?
Yes, we also serve corporate orders and larger purchases. If you are preparing a larger project or want to complete a wider range of products, please write to us.
Can I order several different categories simultaneously?
Yes, you can combine products from different categories in one order, such as cameras, sensors, alarms and mounting materials. This is a convenient solution when you complete the whole system in one place.
Technical questions about products
Are products suitable for self-assembly?
Many products can be installed on their own, but the degree of difficulty depends on the type of device and the whole system. If you are not sure, please write us and we will give you a hint if the product is suitable for your own installation.
Do you sell products to an intelligent home?
Yes, we offer smart house products that help increase comfort and control over the everyday use of the building. You can choose both individual devices and elements of a larger system.
Is the door automation available in ready-made kits?
Yes, in selected cases, we also offer kits that facilitate purchasing and reduce the risk of missed selection of items. This is a practical option for people who want to buy a complete solution cheaper.
Do you offer fire systems for different types of objects?
Tak, nasza oferta obejmuje produkty, które mogą być wykorzystywane w różnych zastosowaniach — od domu po obiekty firmowe. Jeśli chcesz dobrać konkretne rozwiązanie, napisz do nas, a pomożemy wybrać odpowiednie elementy.
Are the products in the store new and original?
Yes, we only offer new products from regular sales. We focus on solutions that can be really used at home, company and professional installations.
Zwroty, reklamacje i bezpieczeństwo zakupów
Czy mogę zwrócić produkt po zakupie?
Tak, zakupy internetowe dają możliwość skorzystania z prawa zwrotu zgodnie z obowiązującymi przepisami. Szczegółowe zasady zwrotów warto opisać także w osobnej zakładce na stronie sklepu.
Co zrobić, jeśli produkt okaże się wadliwy?
W takiej sytuacji należy zgłosić reklamację zgodnie z procedurą obowiązującą w sklepie. Po otrzymaniu zgłoszenia sprawdzimy sprawę i wskażemy kolejne kroki.
Czy zakupy w ebuy-safe są bezpieczne?
Tak, sklep działa w modelu sprzedaży internetowej z przejrzystym procesem zamówienia i wsparciem na etapie doboru produktów. Stawiamy na jasną komunikację, praktyczną ofertę i pomoc w wyborze rozwiązań dopasowanych do potrzeb klienta.
